FAQs

All orders must be in writing, either postal, fax, email or placed using the order function on our website. Unfortunately we cannot accept any orders place solely over the telephone.

Please complete the online registration form to activate your membership. You will then receive a username and password for any future orders you wish to place online.

Yes – please complete an account application form (can be found at the back of the catalogue/pdf document - or by following the Account Application link at the top of the page) and return it to us along with your order.

Once your account has been set up and a credit limit applied we will dispatch your order.

We require 2 trade references to apply a credit limit. Please note that any delays in receiving these references may affect the lead-time of your order.

If you need your delivery quickly we can raise a pro-forma invoice for you. Stock will be reserved for a maximum of 14 days and upon receipt of cleared funds your order will be dispatched.

You will not be able to place your first order online, but once an account/password has been created you will be able to use this function.

No, however if your order is under the ‘carriage paid’ amount you will be charged for delivery. Please refer to your catalogue / the news section of this site / your agent for further information.

Yes, we accept payment by all major credit or debit cards. These can be used for pro-forma invoices or account balances.

If your order is under the carriage paid minimum you will be charged for delivery. How much will depend on the total number of boxes or pallets used.

We will be able to confirm the total cost for delivery only when the order is packed and ready for dispatch. If you would like to know the total cost before delivery, please communicate this at the time of ordering.

We aim to send all orders within 7 working days. If there is any problem with your order or stock we will contact you as soon as possible.

If replenishment stocks are due to arrive with us within 2 to 3 weeks we will keep balance orders open for you. If you do not wish to receive part deliveries or balance deliveries please communicate this at the time of ordering. We reserve the right to close undelivered balances if the value falls below an acceptable minimum.

Please notify us in writing as soon as you notice any damaged items or missing items. You can send this information by post, fax, email or by using the Contact Us option on this site.

Please note that our Dispatch Notes will only show items that have been included in your delivery. If items you have ordered do not appear on the paperwork they have not been sent.

Invoices are NOT sent with your delivery. They will follow by post shortly after your order is dispatched.