FAQs

COVID-19 - Updated 18.06.20

We continue to operate to standard delivery times. We would, however, like to encourage our trade accounts to place orders via our website (if possible) as we have a very limited head office sales team currently.

If you have an account with us but don't have trade website access, you can register for an online website login here: http://ow.ly/KsyE50zmrmP

If you have any special delivery requirements please state these when placing your order. 

If you have any queries regarding your order or delivery, please contact our team on sales@lightingandinteriors.co.uk

Thank you for your continued support.

How can I order from you?


Orders can be placed by email, fax, post, telephone, through our agents or online following activation of your membership to the site. Find out more about how to place an order here.

If you are a new trade customer to Lighting and Interiors Group please fill in the new trade account application formfirst before placing orders.

If you would like to order from us online and you already have a trade account set up with us, please complete the online existing customer registration formto activate your online membership. You will then receive a username and password for any future orders you wish to place online.


I’m a new customer and don’t have an account, can I still order from you?

Yes – please complete an account application form here, or by completing the tear-out form at the back of your catalogue, returning it to us with your order.

Once your account has been set up and a credit limit applied we will dispatch your order.

We require 2 trade references to apply a credit limit. Please note that any delays in receiving these references may affect the lead-time of your order.

If you need your delivery quickly we can raise a pro-forma invoice for you. Stock will be reserved for a maximum of 14 days and upon receipt of cleared funds your order will be dispatched.

You will not be able to place your first order online, but once an account/password has been created you will be able to use this function.

 

Why is there no prices on the website?

We are suppliers to trade only. Buying prices are only visible to existing customers when they are logged in to their account online. Apply for an account application here https://www.lightingandinteriors.co.uk/register.aspx. Alternatively, if you already have a trade account with us and only require a website log in, please fill in the form here. If you are a trade customer of ours and would like a price list please email usfor a digital pricelist.


Is there a minimum order value?

No, however if your order is under the ‘carriage paid’ amount you will be charged for delivery. Please refer to the delivery information section of this site, the back of your catalogue or contact your agent for further information.


Can I pay by credit/debit card?

Yes, we accept payment by all major credit or debit cards. These can be used for pro-forma invoices or account balances.


How much will I pay for delivery?

If your order is under the carriage paid minimum you will be charged for delivery. How much will depend on the total number of boxes or pallets used.

We will be able to confirm the total cost for delivery only when the order is packed and ready for dispatch. If you would like to know the total cost before delivery, please communicate this at the time of ordering.


When will my order be dispatched?

We aim to send all orders within 7 working days. If there is any problem with your order or stock we will contact you as soon as possible.

 

Will you keep undelivered/out of stock items on back order?

As a general rule we do not keep back orders open, unless otherwise instructed. If you wish to receive balance deliveries, please communicate this at the time of ordering.

We reserve the right to close undelivered balances if the value falls an acceptable minimum. 

 

Waste Electrical and Electronic Equipment (WEEE) 

It is now easier than ever to recycle your electrical goods at your local recycling centre.

 

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

 

Why recycle?

The fastest growing type of waste in the UK is unwanted electrical equipment.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you choose not to recycle, electrical equipment will end up in landfill where hazardous substances can leak out and cause soil and water contamination, harming wildlife and also human health.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

If you have any further questions that are not covered above, please contact us and we will reply as soon as possible.

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Registered Office: The Lighting & Interiors Group Ltd, Cobden Mill, Gower Street, Farnworth, Bolton, BL4 7EP  Tel: (+44) 1204 707277

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