Frequently Asked Questions

Please browse our frequently asked questions below. 

  • COVID-19View moreView less
  • We continue to operate to standard delivery times. We would, however, like to encourage our trade accounts to place orders via our website (if possible) as we have a limited head office team currently.

    If you have a trade account with us but don't have trade website access, you can register for an online trade website login here.

    If you have any special delivery requirements please state these when placing your order. 

    If you have any queries regarding your order or delivery, please contact our team on sales@lightingandinteriors.co.uk

    Thank you for your continued support.

  • How can I order from you?View moreView less
  • Trade orders can be placed by email, telephone, through our UK and Ireland agents or online following activation of your membership to the site. 

    If you are a new trade customer to Lighting and Interiors Group please fill in the new trade account application form first before placing orders.

    If you would like to order from us online and you already have a trade account set up with us, please complete the online existing customer registration form to activate your online membership. You will then receive a username and password for any future orders you wish to place online.

    Find out more about how to place a trade order here.

  • I’m a new trade customer and don’t have an account, can I still order from you?View moreView less
  • Yes – please complete a trade account application form here, or by completing the tear-out form at the back of your catalogue, returning it to us with your order.

    Once your account has been set up and a credit limit applied we will dispatch your order.

    We require 2 trade references to apply a credit limit. Please note that any delays in receiving these references may affect the lead-time of your order.

    If you need your delivery quickly we can raise a pro-forma invoice for you. Stock will be reserved for a maximum of 14 days and upon receipt of cleared funds your order will be dispatched.

    You will not be able to place your first order online, but once an account/password has been created you will be able to use this function.

    If you are a member of the general public and wish to place an order with us via our retail site, please visit our sister site www.villageathome.co.uk 

  • What are your opening hours?View moreView less
  • Our Customer Service opening hours are:

    Mon-Thurs 8:15am – 4:45pm

    Friday 8:15am – 12.45pm

    We’re closed on weekends & bank holidays but if you send us an email we’ll get back to you as soon as possible.

  • Why are there no prices on the website?View moreView less
  • We are suppliers to trade only. Buying prices are only visible to existing trade customers when they are logged in to their account online. Apply for an account application here.

    Alternatively, if you already have a trade account with us and only require a website log in, please fill in the form here.

    If you are a trade customer of ours and would like to download a digital price list please log in to the website to access this via your trade portal, selecting "Download images & Product Info" or email us.

  • Is there a minimum order value?View moreView less
  • No, however if your order is under the ‘carriage paid’ amount you will be charged for delivery. Please refer to the delivery information section of this site, the back of your catalogue or contact your agent for further information.

  • Can I pay by credit/debit card?View moreView less
  • Yes, we accept payment by all major credit or debit cards. These can be used for pro-forma invoices or account balances.

  • How much will I pay for delivery?View moreView less
  • If your order is under the carriage paid minimum you will be charged for delivery. Details of all our delivery costs for all regions are on our Delivery Information page.

    Click here to be taken to this page.

  • When will my order be dispatched?View moreView less
  • We aim to send all orders within 7 working days. If there is any problem with your order or stock we will contact you as soon as possible.

  • Will you keep undelivered/out of stock items on back order?View moreView less
  • As a general rule we do not raise/keep back orders open.

    If you have a specific requirement please contact head office to discuss.

  • What happens when I sign up to your newsletter?View moreView less
  • When you subscribe to our trade newsletter you will be one of the first to know about our exclusive trade offers, best seller information, new collection previews and other exciting news.

    We pride ourselves on not spamming our customers and will only send newsletters when there is something not to be missed!

    If you would like to see more of something within our newsletters, e.g best seller information or visual merchandising inspiration etc. please contact us to let us know.

     

  • Can I opt-out of future newsletter emails?View moreView less
  • Of course, we’ll be sad to see you go though! You can unsubscribe from any of our emails by clicking ‘unsubscribe from this list’ in the footer of the email. Please note: You will still receive order related emails even once unsubscribed.

  • What if my question isn't covered in your 'FAQ' section?View moreView less
  • We understand that you may have product related questions or may just need to know something that isn’t already covered in this section or our other information pages (such as delivery, returns, WEEE & Recycling etc).

    Just email us on sales@lightingandinteriors.co.uk or telephone 01204 707277 and a member of our sales team will be able to assist.

Trade Account

Registered Office: The Lighting & Interiors Group Ltd, Cobden Mill, Gower Street, Farnworth, Bolton, BL4 7EP  Tel: (+44) 1204 707277

VAT GB 659 7619 74

© 2021 The Lighting and Interiors Group

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