Please browse our frequently asked questions below.
We continue to operate to standard delivery times. We would, however, like to encourage our trade accounts to place orders via our website (if possible) as we have a limited head office team currently.
If you have a trade account with us but don't have trade website access, you can register for an online trade website login here.
If you have any special delivery requirements please state these when placing your order.
If you have any queries regarding your order or delivery, please contact our team on firstname.lastname@example.org
Thank you for your continued support.
Trade orders can be placed by email, telephone, through our UK and Ireland agents or online following activation of your membership to the site.
If you are a new trade customer to Lighting and Interiors Group please fill in the new trade account application form first before placing orders.
If you would like to order from us online and you already have a trade account set up with us, please complete the online existing customer registration form to activate your online membership. You will then receive a username and password for any future orders you wish to place online.
Find out more about how to place a trade order here.
Yes – please complete a trade account application form here, or by completing the tear-out form at the back of your catalogue, returning it to us with your order.
Once your account has been set up and a credit limit applied we will dispatch your order.
We require 2 trade references to apply a credit limit. Please note that any delays in receiving these references may affect the lead-time of your order.
If you need your delivery quickly we can raise a pro-forma invoice for you. Stock will be reserved for a maximum of 14 days and upon receipt of cleared funds your order will be dispatched.
You will not be able to place your first order online, but once an account/password has been created you will be able to use this function.
If you are a member of the general public and wish to place an order with us via our retail site, please visit our sister site www.villageathome.co.uk
Our Customer Service opening hours are:
Mon-Thurs 8:15am – 4:45pm
Friday 8:15am – 12.45pm
We’re closed on weekends & bank holidays but if you send us an email we’ll get back to you as soon as possible.
We are suppliers to trade only. Buying prices are only visible to existing trade customers when they are logged in to their account online. Apply for an account application here.
Alternatively, if you already have a trade account with us and only require a website log in, please fill in the form here.
If you are a trade customer of ours and would like to download a digital price list please log in to the website to access this via your trade portal, selecting "Download images & Product Info" or email us.
No, however if your order is under the ‘carriage paid’ amount you will be charged for delivery. Please refer to the delivery information section of this site, the back of your catalogue or contact your agent for further information.
Yes, we accept payment by all major credit or debit cards. These can be used for pro-forma invoices or account balances.
If your order is under the carriage paid minimum you will be charged for delivery. Details of all our delivery costs for all regions are on our Delivery Information page.
Click here to be taken to this page.
We aim to send all orders within 7 working days. If there is any problem with your order or stock we will contact you as soon as possible.
As a general rule we do not raise/keep back orders open.
If you have a specific requirement please contact head office to discuss.
When you subscribe to our trade newsletter you will be one of the first to know about our exclusive trade offers, best seller information, new collection previews and other exciting news.
We pride ourselves on not spamming our customers and will only send newsletters when there is something not to be missed!
If you would like to see more of something within our newsletters, e.g best seller information or visual merchandising inspiration etc. please contact us to let us know.
Of course, we’ll be sad to see you go though! You can unsubscribe from any of our emails by clicking ‘unsubscribe from this list’ in the footer of the email. Please note: You will still receive order related emails even once unsubscribed.
We understand that you may have product related questions or may just need to know something that isn’t already covered in this section or our other information pages (such as delivery, returns, WEEE & Recycling etc).
Just email us on email@example.com or telephone 01204 707277 and a member of our sales team will be able to assist.