How can I order from you?

Orders can be placed by email, fax, post, telephone or online following activation of your membership to the site.

Please complete the online registration form to activate your membership. You will then receive a username and password for any future orders you wish to place online.

I’m a new customer and don’t have an account, can I still order from you?

Yes – please complete an account application form by following the Account Application link at the top of the page, or by completing the tear-out form at the back of your catalogue, returning it to us with your order.

Once your account has been set up and a credit limit applied we will dispatch your order.

We require 2 trade references to apply a credit limit. Please note that any delays in receiving these references may affect the lead-time of your order.

If you need your delivery quickly we can raise a pro-forma invoice for you. Stock will be reserved for a maximum of 14 days and upon receipt of cleared funds your order will be dispatched.

You will not be able to place your first order online, but once an account/password has been created you will be able to use this function.

Is there a minimum order value?

No, however if your order is under the ‘carriage paid’ amount you will be charged for delivery. Please refer to the delivery information section of this site, the back of your catalogue or contact your agent for further information.

Can I pay by credit/debit card?

Yes, we accept payment by all major credit or debit cards. These can be used for pro-forma invoices or account balances.

How much will I pay for delivery?

If your order is under the carriage paid minimum you will be charged for delivery. How much will depend on the total number of boxes or pallets used.

We will be able to confirm the total cost for delivery only when the order is packed and ready for dispatch. If you would like to know the total cost before delivery, please communicate this at the time of ordering.

When will my order be dispatched?

We aim to send all orders within 7 working days. If there is any problem with your order or stock we will contact you as soon as possible.

Will you keep undelivered/out of stock items on back order?

As a general rule we do not keep back orders open, unless otherwise instructed. If you wish to receive balance deliveries, please communicate this at the time of ordering.

We reserve the right to close undelivered balances if the value falls an acceptable minimum. 

I have received my delivery and some items are missing/damaged – what should I do?

Please notify us as soon as you notice any damaged items or missing items. You can send this information by post, fax, email or by using the Contact Us option on this site.

Please note that our Dispatch Notes will only show items that have been included in your delivery. If items you have ordered do not appear on the paperwork they have not been sent.

Invoices are NOT sent with your delivery. They will follow by post shortly after your order is dispatched.

If you have any further questions that are not covered above, please contact us and we will reply as soon as possible.

Village at Home
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Registered Office: The Lighting & Interiors Group Ltd, Cobden Mill, Gower Street, Farnworth, Bolton, BL4 7EP  Tel: (+44) 1204 707277

VAT GB 659 7619 74

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